How to Account unlock

Account unlocking procedure

• This function is used when the following window appears at the top of the screen when logging into the KIOXIA eUP SYSTEM.
※To lock your account, enter your ID and password in the [Login] field, and if you enter your password incorrectly 10 times in a row, it will be locked.
※The following pop-up will appear if you enter your ID and password in the [Login] field and enter your password incorrectly 11 times in a row.



• Click “Account locked out?" on the KIOXIA eUP SYSTEM.



• If you want to unlock your account, enter the locked account(e-mail address) and press [Continue].
Username…Please enter your e-mail address.



• Select the destination of the authentication code from the pull-down menu, and press [Continue] within 5 minutes.



• An authentication code will be sent to the email address you selected earlier, so enter the authentication code within 5 minutes and press [Continue].



• A disclaimer for users and personal protection will be displayed, so check "I agree" and press [Accept].
※First time only.



• Click [Unlock Account].



• A message "Unlocked account successful for the following account(s)" will be displayed, and then the unlock account will be completed when a completion notification is sent br email.
※The "EXU~" number displayed on the screen is the account information held in the system.